FAQ/Help

Important Update: Discovery Kids shut down service on March 1, 2019.

If you have any additional billing-related questions, please contact us at support@discoverykids.com.

SERVICE SHUTDOWN

When did Discovery Kids close?

Discovery Kids closed on March 1, 2019.

Why did Discovery Kids close?

We’re putting our Discovery Kids product in the Philippines on hold as we will be focusing on our flagship brands and other products in the market.

Can I download the Discovery Kids from the Apple App Store and the Google Play Store?

Discovery Kids is no longer available for download from the Apple App Store and the Google Play Store.

Can I still use the app?

The Discovery Kids service has been shutdown and the content is no longer available.

Can I sign up for a free trial or purchase a paid subscription?

Free trials and paid subscriptions (including via Google, Apple or Smart) are no longer available.

I had a recurring paid subscription to Discovery Kids. What happens now?

As of January 18, 2019, you were no longer charged a recurring payment by Google, Apple or Smart for Discovery Kids. You will continue to have unlimited access to Discovery Kids until the service shuts down on March 1, 2019. If you have any additional billing-related questions, please contact Smart or the app store that bills you, or us at support@discoverykids.com.

I have more questions. Who can help me?

If you have any additional billing-related questions, please contact Smart or the app store that bills you, or us at support@discoverykids.com.